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About Zero-Search-Time
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Zero-search-time documentation solves this problem by making look-up time the single most
important documentation parameter. Using the method described by Peter Schorer in his book,
How to Create Zero-Search-Time Computer Documentation (Annabooks, 1995), we are able to
deliver documentation which enables users to find what they want in less than 25 seconds
at least 80% of the time. (The reason the figure is 25 seconds rather than 0 seconds is
that we allow for page turning in the case of paper documentation, and for scrolling,
pointing and clicking in the case of online Help facilities.) Zero-search-time documentation
gives your product an edge over the competition. It also advertises well.
For example:
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