Zero-Search-Time Computer Documentation (Stone Serif)
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Welcome to the Future of
Technical Documentation!
Let’s face it: companies spend a fortune on user documentation, and users avoid it like the plague. (“I only read the documentation as a last resort.”) Instead, users spend huge amounts of time trying to figure out how to do what they want by trial-and-error, by searching Google, by bothering co-workers and friends, by calling the company’s Support facility, or by hiring a consultant (at $100 an hour or more).

For the software company, this makes no sense — cost-effectiveness of documentation is terrible, Support costs keep going up, users have no love for the company or the product.


If you have any questions or want further information email or call (510) 548-3827