Zero-Search-Time Computer Documentation (Stone Serif)
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Zero-Search-Time
Welcome to the Future of
Technical Documentation!
Let’s face it: companies spend a fortune on user documentation, and users avoid it like the plague. (“I only read the documentation as a last resort.”) Instead, users spend huge amounts of time trying to figure out how to do what they want by trial-and-error, by searching Google, by bothering co-workers and friends, by calling the company’s Support facility, or by hiring a consultant (at $100 an hour or more).

For the software company, this makes no sense — cost-effectiveness of documentation is terrible, Support costs keep going up, users have no love for the company or the product.

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