 |
|
|
|
|
Welcome to the Future of
Technical Documentation! |
|
Let’s face it: companies
spend a fortune on user documentation, and users avoid it like the plague.
(“I only read the documentation as a last resort.”) Instead, users spend huge
amounts of time trying to figure out how to do what they want by
trial-and-error, by searching Google, by bothering co-workers and
friends, by calling the company’s Support facility, or by hiring
a consultant (at $100 an hour or more).
For the software company, this makes no sense — cost-effectiveness of
documentation is terrible, Support costs keep going up, users have no love
for the company or the product.
Continue...
|
| |
|
|
