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Welcome to the Future of
Technical Documentation! |
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For the user, this also makes no sense — he or she
hates the time and frustration not to mention the additional cost he or
she is forced to spend trying to perform perfectly ordinary tasks supposedly
made possible by the software.
Can the situation be any different? Absolutely yes. The answer is a new approach to
technical documentation called “zero-search-time” (ZST) documentation. It offers as
its bottom-line guarantee that users will be able to find the instructions they want
in less than 25 seconds at least 80% of the time.
Continue... |
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